Privacy Policy

Your privacy is important to us. This Privacy Policy outlines the types of personal information that we may collect when you visit our website and how we use and protect that information. By using our website, you consent to the terms of this Privacy Policy.
Information We Collect:
When you visit our website or make a purchase, we may collect certain personal information from you, including but not limited to your name, email address, shipping address, and payment information. We may also collect non-personal information such as your IP address, browser type, and browsing behavior.
Use of Personal Information:
We may use the personal information that you provide for various purposes, including but not limited to:
Processing and fulfilling your orders.
  • Sending you order notifications and updates.
  • Responding to your inquiries and providing customer support.
  • Personalising your shopping experience and recommending products.
  • Sending you marketing communications, such as newsletters and promotional offers, for which you can opt out at any time.
  • Improving our website and enhancing the user experience.
  • Complying with applicable laws and regulations.
Partner Companies:
We work with certain partner companies to provide you with the best possible experience on our website. Below are the details of our partner companies and how they handle personal information:
Stripe: We use Stripe to securely process payments made on our website. When you make a payment, Stripe may collect and process your payment information in accordance with their own privacy policy. We do not store or have access to your payment details.
Mailchimp: We may use Mailchimp for our newsletter and email campaigns. If you choose to subscribe to our newsletter, your email address and name may be stored on Mailchimp’s servers. Mailchimp has its own strict privacy policy, and you can review it on their website.
Security:
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Third-Party Websites:
Our website may contain links to third-party websites. Please note that we have no control over the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party websites that you visit.
Cookies:
Our website uses cookies to enhance your browsing experience. These cookies may collect non-personal information such as your IP address, browser type, and browsing behavior. You can disable the use of cookies in your browser settings, but please note that this may limit your access to certain features of our website.
Changes to the Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. Your continued use of the website after the posting of any changes constitutes your acceptance of such changes.
If you have any questions or concerns about our privacy practices, please contact us at info@lunasbasket.co.uk